A. International Return & Fit Policy for Custom Tailor in Ho Chi Minh
Effective from 01/01/2026 – MINH CHAU TAILOR CO., LTD
I. Customer Assurance Policy
The purpose of this policy is to provide confidence and peace of mind for international customers when shopping at minhchautailor.com, hochimintailor.com .
- All products are guaranteed to be new, authentic, and carefully inspected before shipping.
- Each garment is made-to-measure based on the customer’s provided measurements and preferences.
- Customers may request support within 7–14 days from the date of delivery if the product does not meet the stated specifications.
Due to the nature of custom tailoring, minor fitting adjustments may be required to achieve the desired result.
II. Terms and Conditions
A request will be considered valid when the following conditions are met:
- The product must be purchased directly from minhchautailor.com or official stores
- The product must remain in good condition and not be damaged due to improper use
- Customers provide:
- Order confirmation or receipt
- Clear photos of the garment
- Description of the issue
- Requests must be submitted within 7–14 days from delivery
For cases such as:
- Shipping damage
- Incorrect item
- Missing items
Customers are encouraged to notify us as soon as possible upon receiving the package.
Fit & Adjustment Conditions
| Reason | Condition |
|---|---|
| Minor fit adjustment | Normal for made-to-measure garments |
| Not as expected fit | Reviewed based on measurements provided |
| Incorrect item | Eligible for resolution |
| Damaged upon arrival | Must be reported immediately |
B. Resolution Method
Depending on each situation, MINH CHAU TAILOR will provide appropriate solutions, including:
- Guidance for local adjustments to achieve optimal fit
- Technical support from our tailoring team (via photos and consultation)
- Replacement or remake in cases of significant issues
For international orders, we prioritize practical and efficient solutions to ensure customer satisfaction without unnecessary delays.
How to Request Support
Before submitting a request, please review this policy to ensure eligibility.
1. Prepare Information
Customers are requested to provide:
- Order details or receipt
- Photos showing the issue clearly
- Brief description of the concern
2. Contact Us
Please send your request via:
- Email or WhatsApp
- Include all required information for faster processing
Important Notes
- International customers are not required to return the product in most cases
- Customers are responsible for ensuring the product remains in good condition
- We recommend working with a trusted local tailor for quick adjustments when necessary
- MINH CHAU TAILOR will accompany and guide customers throughout the fitting process
Processing Time
- Requests will be reviewed within 1–2 business days
- Resolution time may vary depending on the case, typically within 5–7 business days
We are committed to working closely with every client to ensure the best possible fit and overall satisfaction.
MINH CHAU TAILOR CO., LTD
